FAQ
Frequently asked questions about the platform
Do you offer a free trial?
Yes, we offer a 7-day free trial for our Basic Plan. This allows potential customers to explore our platform and experience the benefits of our market insights without any initial commitment.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time. If you cancel, your subscription will remain active until the end of the current billing period. No refunds will be issued for the remaining period of the subscription.
Where can I find my invoices?
Invoices are available in your account dashboard. Simply log in to your account, navigate to the "Billing" section, and you will find all your past and current invoices available for download.
What payment methods do you accept?
We accept various payment methods including major credit cards (Visa, MasterCard, American Express). For Enterprise plans, we also accept bank transfers.
Can I upgrade or downgrade my plan?
Yes, you can upgrade or downgrade your plan at any time. When you upgrade, the changes will take effect immediately, and you will be charged a prorated amount for the new plan. If you downgrade, the changes will take effect at the end of the current billing period.
Do you offer discounts for non-profits?
Yes, we offer special discounts for non-profit organizations. Please contact our sales team with proof of your non-profit status to learn more about the discounts available to you.
For more detailed information, please refer to our Terms of Service and Privacy Policy on our website. If you have any other questions, feel free to contact our support team.